Tour Operators travel & Agents are different in Malaysia! And the public have had the wrong perception for long time. In Malaysia, Tour Operators and Travel Agents are different and play different roles.In a factory scenario, a Tour Operator is like the production department Travel and the Agent is like the Sales Department ...
A Tour Operator is the organizer and provider of package holidays. It is often referred as the Ground Handler.The Tour Company will make contracts with hotels and resorts, airlines and ground transport companies like private cars, vans, buses, ferries and trains & etc.With all the necessary pricing and information compiled, the Tour Operator will draft detailed tour packages and distribute Travel to Agents in Travel Agent Directory in Malaysia and even overseas.
The roles & responsibilities of a Tour Operator are booking and arranging:
-Transportation: Chaffered Car, Chartered Bus & Van, Air Ticket, Train Ticket, Ferry Ticket, Cruise Ticket, other transit modes and even special vehicles like trishaw.
-Tour Guide: All Tour Guides must be licensed by the Ministry of Tourism Malaysia after attending and examined in a professional Tourist Guide courses;.
-Sight Seeing: Entrance for tourist destinations, eco-tour, tour adventures, jungle trekking, scuba diving, snorkeling & amp; island hopping and even handicraft or cultural & living experiences.
-Food & Terms: Breakfast, Tea Time or Tea Break, Lunch & Dinner, whether by set, buffet or packed food.
-Accommodation: Hotels, Resorts, Service Apartments, Camping Sites, Dormitories, Training Camps, Chalets, Tree Houses or traditional houses & habitats that travel accommodating ers.
-Activities: Tele-match, treasure hunt, paint ball, team building, outside office meeting ...
-Special Events: Company dinner, karaoke contest.
On the other hand, Travel Agents do not operate tours.Travel agencies gives travel ing travel advices to ers, promote and sell the tour packages that they have from various Tour Operators, then administer the tour bookings.TravelAgents usually are set up in prime locations with heavy traffic such as beside the main roads, inside shopping malls or crowed at the ground floor of a landmark building.
The roles & responsibilities of Travel Agent a are:
-Selling travel ells related products and services, particularly tours package to end-user customers on behalf of travel third party suppliers such as airlines, hotels, tour operators and tour companies and cruise lines & etc.
Travel-Most agents have a special department travel devoted to arrangements for travel ers business, while some agencies specialize in commercial and travel ers business.
-Some also serve as general service agents for foreign travel companies in different countries.
-Act as an agent for tour packages:
-Buy tour packages or tour services at discounts & sell with profits.
-Get commissions from suppliers & other tour companies.
-Act as a ticketing agent for transportation (e.g. airlines, ferry, bus, train & etc).
-Other commercial operations are undertaken: insurance travel, guides, car rental, Bureau de change, private tour guide & etc.
-Travel Offer impartial advice to the customer.
Next time, if travel ing you in small group less than 10 travel ers, it is advisable to engage Travel Agent a/c.Do not try to find the best travel agent in Malaysia.There is no such myth!Just go travel with the agent that travel suit your ing needs and budgets or the tour agent that you trusted the most.However, if you are organizing a group tour like company tour, a Tour Operator will be able to provide you a more suitable tailor-made-made service.
The above information are guidelines and advices that 88Holidays provided to its Corporate Clients in organizing group tour.It is simple but useful information to help organizing a successful company tour with many years experiences.
EIGHTY-EIGHT HOLIDAYS (M) SDN BHD(88Holidays) is the tour company under 88Group of Companies.As one of the top group tour operator in Malaysia, 88Holidays is specialized in organizing company tour, meeting and training packages, conferences & conventions, tele-match and treasure hunt, team building workshops, company dinner & etc for companies & factories!The only testimonial 88Holidays is proud of is its repeating corporate clients who let this trusted tour operator organizes their company tours in Malaysia and even overseas years after years.
If you are planning for company's events, activities and company tours within or outside Malaysia, it is best to first contact general@88holidays.com 88Holidays at WA Malaysia hotline 1-700-80-1388.To view its clients ' activities or group photos, please go to http://www.88holidays.com.
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